Support

Need a hand? Email us at support@junkyardempire.app and we'll get back to you, usually within a couple of days. It helps to mention your iPhone model and what happened.

I bought something and didn't get it

Close the game completely and open it again: purchases that didn't finish are delivered when the game starts. If it's still missing, email us with the date of the purchase.

Restoring purchases on a new phone

One-time purchases (Double income forever, Double away time and the Starter Pack's gold paint) come back by themselves when you sign in with the same Apple ID. You can also open the Golden Gears shop (tap the gears at the top of the screen) and tap Restore purchases. Gear packs are used up when you buy them, so they can't be restored.

Will I lose my progress?

Your empire is saved on your iPhone and included in your iPhone's iCloud or computer backup. If you delete the game without a backup, your progress is gone. One-time purchases still come back.

Starting over

Open the Finds book (the star at the top of the screen) and tap Start over at the bottom. The game asks twice before anything is erased.

Refunds

Purchases are handled by Apple. To ask for a refund, go to reportaproblem.apple.com.